Frequently Asked Questions

Everything you need to know about Physicians Formula products, shipping, and our commitment to healthy beauty.

Are Physicians Formula products safe for sensitive skin?

Yes, our products are specifically formulated to be hypoallergenic and safe for sensitive skin and eyes. We strictly avoid over 150 known skin irritants across our entire makeup and skincare range.

Does Physicians Formula test on animals?

Physicians Formula is a cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.

Are your products paraben-free and gluten-free?

We prioritize clean formulas. Many of our products are paraben-free and gluten-free; however, we recommend checking the specific ingredient list on the product packaging or the 'Ingredients' tab on the product page for the most accurate information.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you may return products purchased directly from our website within 30 days of the delivery date for a full refund, excluding shipping costs.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.